IN-HOUSE COMPLAINTS PROCESS

(Real Estate Agents Act 2008 – Professional Conduct & Client Care Rules 2012)

1. Complaints should be made in writing and addressed in the first instance to:

LouiseSkinner
(Founding Director)
Red Door Group Ltd
PO Box 18183
Glen Innes
Auckland 1743

louise@reddoorgroup.co.nz

2. We will respond within 5 working days.

3. If we can’t resolve your complaint together, Red Door Group agrees to refer your complaint to a mutually agreed independent mediator.

4. You may choose to take your complaint to the Real Estate Agents Authority without first utilising Red Door Group’s in-house complaints process described above. Even if you choose to use Red Door Group’s process you can still make a complaint to the Authority at any time.