(Real Estate Agents Act 2008 – Professional Conduct & Client Care Rules 2012)
1. Complaints should be made in writing and addressed in the first instance to:
Red Door Group Ltd
PO Box 18183
2. We will respond within 5 working days.
3. If we can’t resolve your complaint together, Red Door Group agrees to refer your complaint to a mutually agreed independent mediator.
4. You may choose to take your complaint to the Real Estate Agents Authority without first utilising Red Door Group’s in-house complaints process described above. Even if you choose to use Red Door Group’s process you can still make a complaint to the Authority at any time.