Quality Assured

With new homes being planned and built over a number of sites in and around Wai O Taiki Bay, forward-thinking developer Creating Communities has taken the unique step of engaging an independent quality assessor to ensure every one of their homes is finished to a premium standard.

One of the many factors that make the homes at Wai O Taiki Bay stand out is the consistency of their build quality and the attention to detail of their finishing. To ensure every home is delivered to these exacting standards, Creating Communities (CCL) has taken on the services of Robert Visser, an independent Quality Assessor with over 30 years experience in the industry.

Franswa Janssen, one of CCL’s Contract Managers who overseas the running of multiple construction sites in the area, says that having Visser on board ensures that every contractor on every project is doing their absolute maximum to deliver the best results for the homes they are building.

Franswa Janssen and Robert Visser checking framing.

“I cannot be everywhere at all times, so having that extra set of eyes really does help us make sure everything has been done as it should,” says Janssen.“Robert ensures that there is consistency through all aspects of all projects by making several visits to every project at specific times of the build – from framing up, right through to a final inspection before handover to the client. And what’s great is that the contractors all want to buy into delivering a quality result.”

Visser has been actively involved with CCL since December 2016, during which time he has overseen the inspection of around 120 homes. He says it’s unusual for a developer to engage an independent contractor to carry out quality assurance inspections – but certainly not in a bad way.

Visser says that since he has become a part of the regular building process at CCL, the sub-trades and sub-contractors have all become more aware of what is required for a quality end result. “They may all be working independently on their aspect of a project; however they have a responsibility to the subcontractors who follow on from them,” he explains. “What we have instilled is for all the sub-contractors to accept that they are part of a wider team, and that the entire team should be proud of a quality project that has been finished to a consistently high standard.”

The importance and attention to detail of the work Robert undertakes is reflected in the end product.

Gary Gardiner, the Site Project Manger for eight homes in Fernwood Crescent says it’s been great having Robert around, and that it has had a very positive effect on the team dynamic. “We work in well together,” he says. “He comes in and just lets us know things we may have missed or haven’t been done quite right, keeping up the quality control throughout all of the sites.”

Every house being built by CCL gets a regular visit from Visser at specific stages during its build. His comprehensive checklist includes:

- ensuring framing has been completed and exterior cladding is underway

- confirming that exterior cladding and roofing is complete prior to the scaffold being removed

- checking framing prior to fixing of internal linings

- inspecting the correct completion of internal linings, installation of internal doors, finishing lines,
  shower trays, bathtubs, etc.

- inspecting stopping/plastering, and when painting/sealing is underway

- quality control of interior and exterior painting

- final inspection of the entire house, prior to handing the project over to the client.

Although increasingly rare these days, Visser says that the most common areas that need to be addressed are blemishes in the stopping and painting of the interiors of the buildings; top and bottom edges of internal doors not being sealed/painted (door manufacturers will not stand by their warrantee if the doors have not been fully sealed); paint spatter, paint smears on aluminium joinery items associated glazing and flashings; damage, paint spatter or smears on areas of the roofing and associated flashings; and foundations finishing proud of the brickwork and other exterior claddings.

“For every new CCL homeowner, the immediate benefit of this quality assurance process is simple: What they see and what they expect is what they get, and they should be able to move into their new home and not find any defects or faults.”

The long term benefits of having quality assurance inspections as part of the building process is that the dwellings are built and finished to a higher standard (not a minimal acceptable standard); and if kept well maintained, these houses will be more enjoyable to live in, will hold/increase in value, and will be in demand if the current owners wish to on sell in the future.

“When we handover a house to a client, they are genuinely astonished by the quality of the workmanship,” Franswa Janssen, Contract Manger, CCL.

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